Free shipping on all orders over $100.00
If you have an error or discrepancy with an order, please contact our Customer Service Department at 416-839-0422 within 48 hours of receipt of goods, prior to decorating or altering.
All returns require a Jive Marketing Inc return authorization (RA) number and must be obtained within 30 days from receipt of goods. A 15% restocking charge will apply to all returns.
Returns can be processed online in the "My Accounts" section under "Returns".
All gym apparel must be in original condition in order to complete returns. Defective merchandise must have tape placed over the flaw before returning.
Returned goods must be shipped with all proper documentation and with the RA number clearly marked on the outside of the carton(s), within 30 days of issuance. All returns must be shipped by prepaid ground freight; collect and air shipments will not be accepted.
We are unable to accept the return of goods that have been decorated or altered. It is the customer's responsibility to inspect all merchandise for correct style, colour and size prior to decorating or altering in any way.
Mixed Quantity Pricing Example: If you order 2 pieces small, 1 dozen medium and 1 case of large of the same item in the same colour, all of these quantities will be priced at the case pricing (the highest quantity ordered). In the 10+ case price category, sizes and colours may be assorted, but must be in mill packed case units. All cases are mill packed in the boxes of one style, size and colour only. Case quantities are indicated in the first column of the price list.
TERMS & CONDITIONS
Terms of Payment: Unless alternative terms of credit are granted, all first orders over $200.00 are to be shipped on an equal to cash basis. Acceptable means of payment include cash, credit card, interac, certified cheque, or money order. Returned cheques are subject to a $25.00 per cheque charge. Should banking information be provided, all subsequent orders will be shipped on a regular C.O.D basis. Where credit is established, terms are Net 30. Interest will be computed and charged weekly as 7/365 of 18% (effective rate of 19.63% per annum) on all accounts past due.